Terms & Conditions

In the Following conditions “The dog Hotel Whepstead”. is referred to as “TDHW” and the owner of the pet or pets to be boarded is referred to as “THE OWNER”.

Boarding fees are charged for each day or part thereof, ( 70% of the total is paid in full 2 weeks before arrival for the full term as a 30% deposit is made on booking which is non-refundable) If your payment is withdrawn or bounced you accept full liability for any bank charges incurred, you further agree that we may at our discretion charge an administration fee of 30% of any outstanding balance if we have to chase the debt. Should the stay be extended for any reason, extra days will be charged at the daily rate. If the stay is curtailed, the full price remains payable, but TDHW, (at their discretion), may offer a refund for unused days, except during busy periods when it is not possible to re-allocate the accommodation.
A No-Show is a term used for a booking where you have failed to present your pet/pets for boarding within 48 hours of the first day of your booking. In this instance, you agree that your booking may be cancelled. You further agree that you will be liable in full for all boarding fees and agree to pay on receipt of our invoice.

All pets boarded must be fully vaccinated, and a current certificate of vaccination must accompany each pet. This certificate must remain at TDHW throughout the period of boarding. Failure to provide a valid vaccination card for each pet will prevent them from boarding. In this instance, your booking may be cancelled but you will remain liable for the boarding fees in full. Your pet must also be wearing an identity tag with their name, address and telephone number on it, whilst staying at TDHW your pet will also wear a tag provided by TDHW with TDHW details also displayed.

As TDHW is a home boarding service, we reserve the right to place your pet into secure external kennels if your pet becomes .destructive or aggressive, external kennelling will incur extra costs at the external kennels with transportation fees also incurred. Failure to disclose correct information with regards to your pet’s behaviour that results in an injury, accident or damage will result (at the discretion of TDHW) in additional costs for either repair, restoration or other professional costs for example veterinary bills which will NOT be covered by TDHW insurance.

We do not accept any male dogs who are still entire or puppies under 12 months.

Opening hours are between 9 to 10am and 5 to 6pm Monday to Saturday and on Sunday between 5pm to 6pm only.

You will need to supply any necessary dog food for the duration of the stay. If the supplied food runs out you agree, upon presentation of a receipt to refund our costs of purchasing such food.

TDHW will insure each pet whilst on the premises (subject to the terms and conditions of the policy) to a maximum value of £1000.00 extra insurance is available for a small additional fee at the customer’s request.
THE OWNER accepts that a veterinary surgeon will be called if TDHW think it necessary & any resulting fees not covered by insurance will be payable by THE OWNER at the time of collection.

Any pet not collected within fourteen days of the agreed date of collection may be sold or otherwise disposed of at TDHW’s discretion unless satisfactory communication is received from THE OWNER within this period.

During the period of boarding, TDHW will exercise every possible care and attention to the welfare and safety of the pet, However, TDHW accepts no responsibility for problems outside of their control.
KENNEL COUGH.

This is caused by an airborne infection and is thus outside the control of TDHW. TDHW will never knowingly accept a dog with the condition, but as incubation can exceed 10 days it may not be detectable prior to arrival. THE OWNER, therefore, accepts that this hazard exists, especially at busy times.

In the unlikely event of your pet dying whilst in the care of TDHW it is the TDHW policy to store your pet remains in cold storage at a local veterinary centre until your return, TDHW will not inform you of the death of your pet whilst you are away, but if you would like to be informed of your pets death or would like different arrangements to be made in this unlikely event please inform TDHW in writing prior to bringing your pet for boarding. This cost will be incurred by THE OWNER.

Booking from the 1st of July to the 1st of September can only be for periods of a minimum of 7 days.

Fees

  1. Fee £40 for overnight – dropping off times or picking up time are either between 9-10 am or 5-6pm except Sunday when we are not open in the morning. Dogs left all day prior to an overnight stay will be charged £40 for the day plus the following number of nights at £40 per dog per night.
  2. If you have booked to pick up in the morning at the end of the stay but change it to an evening pick up we will charge £40 for the day extra due to over-booking possibilities plus our licensing requirements.
  3. Weekend drop-off time 9-10 am Saturdays and pick-up time 5-6 pm. Sundays drop off and pick up between 5-6 pm only (no mornings )no drop-off or pick up on Bank holidays and there will be a 50% surcharge for Bank holiday bookings.
  4. We require 14 days’ notice of any cancellation and if this is not given then the full fee is payable.
  5. Any bed or toys left with us is at the owner’s risk and if there is any damage we will not be responsible.
  6. If we are requested to administer medication ( other than maintenance tablets ie , arthritis etc) and have a greater degree of responsibility put upon us as a result we will charge and extra £5 per day to be paid upfront with the booking fee.

Off lead disclaimer

You agree that your dog may mix with other dogs ( if suitable ) and give us permission for your dog to share accommodation periods if required/agreed. You agree that if you instruct us to exercise your dog off the lead you accept full liability for any loss or damage caused as a result of your dog being off the lead. In the event that your dog attacks a person or a dog or in the event that he/she is involved in a fight with another dog/person causing any damage or injury, you agree to be responsible for any losses incurred including payment of veterinary fees or any medical treatment required.
My dog is trustworthy off the lead and has good recall.I realise there are certain risks involved with off-lead walks and that I will not hold The Dog Hotel Whepstead responsible in any way should any harm befall my dog.

Dogs are boarded entirely at the owner’s own risk . Your statutory rights are not affected.

Name of dog ……………………….

Signature …………………………………. Date ………………………………