About us
1st of January 2025
Annual Holiday /Closed dates/Opening hours
we are not open on the following dates due to annual leave
28/06/25 – 5/07/25
Christmas break closed wef evening of the 23rd of December open again evening of the 4th of January 2026
12/02/2025.
I am delighted to share with all of our customers that the prestigious Lifestyle Company LUXlife has shortlisted The Dog Hotel Whepstead in the Pet Products & Services category for being recognised for its unique indoor boarding and expansive secure grounds.
05/04/2025
We have just heard that The Dog Hotel Whepstead has today been awarded as follows
The dog hotel takes the lead
We differentiate ourselves from other establishments by offering 12 acres of enclosed and safe grounds where our guests can run free as part of the exercise and play routine , all guests are housed indoors and not in outside kennels.The rooms are all heated and have plenty of natural light .
22nd of April 2025 For information –
We have been advised that is now an offence to have dogs in the car and not restrained either in a cage or restrained by a harness.The maximum fine if caught is £5000 with an impact on your Insurance and possible prison if an accident is the result. The best policy is not to have a dog anywhere in the front with the driver and fully restrain your dog in either the back seat area or the boot.This is for the safety of the driver and passengers and also the dog but also for fellow road users.
We are open from 9am until 10am and 5pm until 6pm Monday to Saturday and On Sunday open only between 5-6 pm.
We will not be available outside of our opening hours due to walking our guests / feeding our guests / playing with our guests and general duties involved with keeping the guests happy and clean.
We set up the Dog Hotel as we did not like kennels ourselves and under our licence with the council we can take a maximum of 8 dogs at any one time.
We have five indoor rooms and our kitchen and subject to compatibility with each other some dogs room together or alone but at all times indoors.
The charge is £40 per dog for overnight care and we do not offer daycare other than on the day of drop off or pick up.
Minimum booking of 4 days with the exception of School / bank holidays when only weekly bookings will be taken .( 1st of July until 1st of September )
Dropping in the morning and picking up the next day counts as £40 for the daytime and £40 for overnight pick-up time ( 9-10 am or 5-6 pm ).
On booking when you choose to pick up in the morning but then change it to the evening a daily charge rate of £40 will be made due to over booking and licensing requirements.
We do require a 30% deposit of the total on booking which when paid secures the booking and require 14 day’s notice of cancellation which if not given requires the full amount to be paid.
Payment of the balance (70% ) is to be paid 2 weeks before arrival of the dog/dogs.
If we are requested to administer medication other than for maintenance reasons ( arthritus etc ) or asked to isolate the dog or walk the dog only on a lead or alone due to recent Vetinary treatment or because of incompatability with other dogs and as a result given more responsibility for the care then we will charge an extra £5 per day payable up front with the booking fee.
We do ask that you inform us of any medical requirements for your dog as we may make an extra charge for the responsibility involved.
If a dog arrives with a medical condition and we have not been told about it we reserve the right to refuse entry with loss of any payments made.
With the 12 acres of garden we do additionally walk in the fields surrounding the house so with off-lead behaviour it is essential that we are advised of any problems in this area.
Our property is protected by electric gates and 24 hour CCTV Cameras.
Completion of the trial day and the paperwork together with the deposit for stay confirms the booking.
We do not take any entire male dogs or puppies under 12 months
We are not open on a Sunday morning and opening times are 9-10 am and 5-6 pm Monday to Saturday. Sunday drop-off and pick-up times are only 5-6pm.
Opening hours for contact is between 9am to 6pm Monday to Saturday and between 5pm to 6pm on Sundays
If you have any questions then please do not hesitate to contact me.
Kind regards
Fiona Till